SHIPPING & FAQ

FREE local delivery on orders over $150.00

(Postcodes within the Canberra area)

We have moved to a weekday daily dispatch system for orders placed Monday – Friday.

Orders placed before 3pm on weekdays will be dispatched for delivery on the next day.

Orders placed during Saturday & Sunday will be dispatched on Monday and delivered on Tuesday.

FREE Click & Collect

Orders can be collected from both our stores during our regular opening hours.

Once you have placed your order you will receive a processing email. This is followed by a completion email, which notifies you that your order is ready for pick up. Please, check your Spam folders, should you not receive any communication. Should there be any issues with your order from our end we will contact you immediately.

Please, notify us, if another person than yourself is collecting the order.
Simply, leave a comment in the special instruction box on the Checkout page adjacent to the surname box.

$5 FLAT RATE Shipping (for orders between $50 – $150)

(Updated July 2023)

Throughout the ACT, plus these areas to Canberra’s east

2619 – Jerrabomberra

2620 – Queanbeyan (NSW), Queanbeyan East (NSW), Queanbeyan West (NSW), Beard (NSW) , Karabar (NSW), Oaks Estate NSW), Crestwood (NSW)

FREE DELIVERY (over $150)

(Updated July, 2023)

2619 – Jerrabomberra

2620 – Queanbeyan (NSW), Queanbeyan East (NSW), Queanbeyan West (NSW), Beard (NSW) , Karabar (NSW), Oaks Estate NSW) , Hume (ACT), Crestwood (NSW)

Disclaimer:

(Updated September 4th, 2020)

For the towns in mentioned in zip codes listed below normal freight costs will apply:

2618 :

2620:

We deliver Australia wide*

*Exception: We do not deliver to the Northern Territory

Orders are generally processed within 1 business day (placed before 12pm). You will receive a processing email as soon as you place your order (please, check your Spam folders too). Should you have any questions or special requirements, please contact us prior to placing your order to ensure we can meet your request. We will contact you directly, should there be any issues with your order.

Once processed we aim to dispatch all orders within 1 business day, during regular PLONK business hours. You will receive a completion email, notifying you that your order is on its way. Orders received on weekends & public holidays will be processed & dispatched during regular PLONK business hours.

Total delivery costs depend upon your location and are calculated & displayed on checkout.

TRACK YOUR ORDER

Once your order has been shipped, you’ll receive an email notification from our courier partners, plus a link to track the status of your order.

Deliveries are made during business hours Monday to Friday; however, we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.

If you have not received an order after 10 days, please notify us by email at: [email protected]

WHAT DO I NEED TO DO TO ACCEPT THE DELIVERY?

All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave at back door.

If you chose to indicate delivery instructions to leave the parcel unattended on premises, we accept no responsibility if parcels go missing once, they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.

DAMAGED IN TRANSIT GUARANTEE

In the event you receive goods that are damaged or faulty, please contact us. We reserve the right to require proof that the goods were damaged or faulty.

CAN I SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.