SHIPPING OPTIONS & FAQ:
- In support of social distancing measures we now offer for all our Click & Collect customers, to call the store upon arrival at the Fyshwick Markets car park and we will have a staff member pop your order into your boot for you.
Call: (02) 6260 6336
- Please note due to Coronavirus delivery networks are experiencing higher volumes of parcels than normal and some deliveries may take longer than usual to be delivered.
Local Delivery OR Click & Collect within the ACT
We process all orders via our Fyshwick (ACT) store.
FREE Click & Collect
orders can be collected from Plonk Fyshwick during our regular opening hours.
Once you have placed your order you will receive a processing email. This is followed by a completion email, which notifies you that your order is ready for pick up. Please, check your Spam folders, should you not receive any communication. Should there be any issues with your order from our end we will contact you immediately.
Please, notify us, if another person than yourself is collecting the order.
Simply, leave a comment in the special instruction box during check out.
5$ FLAT RATE Shipping
within the ACT for all orders over $50. Usual processing/ delivery conditions apply.
within the ACT for all orders over $200. Usual processing/ delivery conditions apply.
We deliver Australia wide*
*Exception: We do not deliver to the Northern Territory
Orders are generally processed within 1 business day (placed before 12pm). You will receive a processing email as soon as you place your order (please, check your Spam folders too). Should you have any questions or special requirements, please contact us prior to placing your order to ensure we can meet your request. We will contact you directly, should there be any issues with your order.
Once processed we aim to dispatch all orders within 1 business day, during regular PLONK business hours. You will receive a completion email, notifying you that your order is on its way. Orders received on weekends & public holidays will be processed & dispatched during regular PLONK business hours.
Total delivery costs depend upon your location and are calculated & displayed on checkout.
TRACK YOUR ORDER
Once your order has been shipped, you’ll receive an email notification from our courier partners, plus a link to track the status of your order.
Deliveries are made during business hours Monday to Friday; however, we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.
If you have not received an order after 10 days, please notify us by email at: firstname.lastname@example.org
WHAT DO I NEED TO DO TO ACCEPT THE DELIVERY?
All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave at back door.
If you chose to indicate delivery instructions to leave the parcel unattended on premises, we accept no responsibility if parcels go missing once, they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.
DAMAGED IN TRANSIT GUARANTEE
In the event you receive goods that are damaged or faulty, please contact us. We reserve the right to require proof that the goods were damaged or faulty.
CAN I SHIP TO MULTIPLE ADDRESSES?
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.