Regional Shipping Terms and Conditions
COVID-19
Please note due to Coronavirus delivery networks are experiencing higher volumes of parcels than normal and some deliveries may take longer than usual to be delivered.
NOTE: We process all orders via our Fyshwick (ACT) store.
For our friends in the N.S.W Snowy region we have
worked out an amazing deal for deliveries.
See all details below:
Regional Shipping / Collection Option – Jindabyne & Cooma
Jindabyne Flat Rate $5 – for the postcodes 2625 (Thredbo) & 2627 (Jindabyne)
Cooma Flat Rate $5 – for the postcodes 2628 (Berridale) & 2630 (Cooma)
*Orders for Regional deliveries must be placed by COB Tuesday’s for arrival at our Regional Collection Points by the weekend.
A freight company will transport your order to the following Collection Points:
Jindabyne Collect Point:
Bits & Pizza’s Jindabyne
1 Kosciuszko Rd, Jindabyne NSW 2627
You can collect your order from Bits & Pizza’s from Friday’s 5pm.
Please, only collect during opening hours:
Monday – Sunday 5.00 – 9.00pm
Contact number: (02) 6456 2439
Cooma Collect Point:
Stewart G & D Freight Lines
Unit 3/ 11g Geebung St, Polo Flat, NSW 2630
You can collect your order from Stewart G&D Freight from Friday’s 10am
Please, only collect your order during these hours:
Monday – Friday 10am – 4pm
Contact number: (02) 6452 3587
PLEASE NOTE, IF YOU CHOOSE NOT USE THE COLLECTION POINTS AND PREFER DELIVERY DIRECTLY TO YOUR HOME OR BUSINESS ADDRESS, PLEASE USE OUR AUS-WIDE SHIPPING OPTION – NOT REGIONAL FLAT RATE OPTION!
Once you have placed your order you will receive a processing email, this is followed by a completion email. Please,
check your Spam folders, should you not receive any communication. Should there be any issues with your order
from our end we will contact you immediately.
Please, notify us, if another person than yourself is collecting the order from the collection points. Simply, leave a
comment in the special instruction box during check out.
Looking for shipping to postcodes outside of the above named areas?
Please, calculate shipping as usual for Australia-wide* deliveries.
*Exception: We do not deliver to the Northern Territory
TRACK YOUR ORDER
Due to the set-up of this Flat Rate option, there is no online tracking available.
Should you have any questions regarding the process and /or your order, please, contact our Fyshwick store during
our regular opening hours:
Call: (02) 6260 6336
No deliveries are made on public holidays or weekends.
If you have not received an order after 10 days, please notify us by email at: info@plonk.net.au
WHAT DO I NEED TO DO TO COLLECT MY ORDER?
Please, collect your order from the above-named Collection Points within 5 business days. Please, inform us
immediately should you be unable to collect within this timeframe.
Make sure to bring your order confirmation email (can be on your mobile or print-out) with you when collecting,
as well as identification/ proof of age.
Orders cannot be collected by people under the age of 18!
DAMAGED IN TRANSIT GUARANTEE
In the event you receive goods that are damaged or faulty, please contact us. We reserve the right to require proof
that the goods were damaged or faulty.