Shipping
Items are shipped using Couriers Please express courier service. Delivery is typically 5 – 7 days from order but please allow additional time for regional and remote delivery areas. More information can be obtained by contacting us or by visiting the Couriers Please website at www.couriersplease.com.au.

Damaged in transit guarantee
We reserve the right to require proof that the goods were damaged or faulty.
In the event you receive goods that are damaged, faulty or incorrect, please contact us within 30 days of receiving your order and we will refund the value of the damaged or incorrect goods.

Change of mind & Plonkster guarantee
If you’re not completely satisfied with your order, or change your mind, you can return your order within 30 days and receive a full refund excluding shipping costs if you return the goods in their original condition to our warehouse.

Please contact us to let us know to expect your return and then return your goods to Plonk Beer & Wine Store, Shop 17, Fyshwick Markets corner of Nyrang & Mildura Streets Fyshwick ACT 2609 Australia.

We may not accept returns if they are received damaged or incomplete. Refunds will be credited onto the credit card used to make the purchase within a week of receiving the goods into our store.

For the purposes of these Terms and Conditions the terms ‘Website’ refers to this website, hosted at www.plonk.net.au. The term ‘Owner’, ‘Us’ or ‘We’ refers to Plonk Pty Ltd
(ABN 89090107341) and the ‘User’ or ‘You’ is the visitor to the Website.

These terms and conditions govern your use of this Website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using this Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. SITE ACCESS
1.1 The user is able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will be accessible only if you have registered – this includes, though is not limited to, any and all account management and order details pages of the Website.

2. USE OF WEBSITE
2.1 You are permitted to use this Website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. All materials on this Website remain the copyright of their respective copyright holder. This includes any trademarks, photography, images, copy or brands.
2.2 The copyright and other intellectual property rights in all material on this Website are not be reproduced without prior written consent of the Owner and/or respective copyright holders.

3. SITE UPTIME
3.1 While every care is taken to ensure that this Website is available 24 hours a day, there may at times be matters beyond our control or routine maintenance that will make the Website unavailable. The Owner is not responsible or liable in any way for any unavailability of the Website at any given time.
3.2 The Owner reserves the right to make the Website unavailable for any reason, including but not limited to, maintenance, upgrades or inspection without prior notice to the User.

4. VISITOR CONDUCT
4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in Australia;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.

5. LINKS TO AND FROM OTHER WEBSITES
5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk and covered by any Terms and Conditions of said external site.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with Australian Law.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6. DISCLAIMER
6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

7. EXCLUSION OF LIABILITY
7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of this Website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?
Any of the information we collect from you may be used to personalise your experience, improve website offerings based on the information and feedback we receive from you, for customer service, to process transactions such as any online orders, to administer a contest, promotion, survey or other site feature.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We do not share your information with any third party without your prior consent (for example, with your permission, we may share some details with shipping partners or payment processing partners).

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers only to be accessible by those authorised with special access rights to such systems, and who are required to keep the information confidential.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities you conduct on these linked sites.